Refund and Returns Policy

Returns & Refunds Policy

At Empowear Yourself, each item is produced on demand, exclusively for your order. Because of this, we only accept returns or refunds in cases where the product arrives defective, damaged, or incorrect.

How to request a return or refund

If you believe there is an issue with your order, please contact us at contact@empowearyourself.com within 5 days of receiving your item.

Your email must include:

• Your order number
• Clear photos of the issue, where applicable

Requests submitted after this period may not be eligible for review.

---

Review process

All requests are reviewed within 7 business days.

If your return or refund request is approved:

• Our customer support team will provide you with the return address and detailed instructions
• Returns sent without prior approval will not be accepted

We do not accept unsolicited or unconfirmed returns.

---

Returned items conditions

Approved returned items must be:

• Unused, unworn, and unwashed
• In their original condition

We do not accept items that are worn, stained, damaged due to misuse, or altered in any way.

Please note:

• Return shipping costs are the customer’s responsibility
• We do not offer freight-to-collect (FTC) services

---

Refunds

Once a refund is approved:

• The amount will be returned to the original payment method
• Processing times may vary depending on your bank or payment provider

---

Important note on made-to-order items

As our products are made specifically for each customer, we do not accept returns or exchanges due to size preference, color variation, or change of mind, in accordance with EU consumer regulations for customized and made-to-order goods.

This policy does not affect your statutory rights regarding defective or non-conforming products.